01
Unused candles only
Returned candles must be unused, unburned, and in their original condition. Burned or used candles cannot be returned.
Returns
We want your candle order to arrive beautifully.
If something is wrong with your order, please reach out as soon as possible so we can review the issue and help with next steps.
Unused Items
Damage Help
Order Support
Please inspect your candle soon after delivery.
Return details
A few simple notes about returns and order issues.
Candles are home fragrance goods, so return eligibility depends on the condition of the item and the details of the order issue.
02
Contact us first
Please contact us before sending anything back. Returns sent without prior communication may not be accepted.
03
Damaged orders
If your candle arrives damaged, contact us as soon as possible with your order number and clear photos of the candle, shipping box, and packaging.
04
Scent preferences
Because fragrance is personal, opened or burned candles generally cannot be returned because the scent was not a perfect fit.
How we can help
The fastest way to get support.
Including the right information in your message helps us review your order quickly.
Order number
Include your order details.
Please include your order number and the email address used at checkout when contacting us about an order.
Clear photos
Photograph damage clearly.
For damaged items, include photos of the candle, jar, label, shipping box, and packing materials.
Timing matters
Reach out promptly.
Please inspect your order soon after delivery and contact us quickly if something looks wrong.
Returns FAQ
Return questions, answered.
A few helpful answers about returns, damages, and order issues.
Can I return a candle after I have burned it?
No. Burned or used candles cannot be returned.
What if I do not like the scent?
Fragrance is personal, so opened or burned candles generally cannot be returned because the scent was not the right fit. If there is another issue with your order, please contact us.
What if my candle arrives broken?
Please contact us as soon as possible with your order number and clear photos of the broken item, shipping box, and packaging so we can review the issue.
Should I send my candle back right away?
Please contact us first. We will review your request and let you know the next step before anything is shipped back.