01
Processing time
Orders are prepared and packed before they ship. Current processing details will be shown at checkout and in your order updates.
Shipping
Thoughtfully packed candles, sent with care.
Here is what to know about processing times, shipping updates, warm-weather care, and what to do if something arrives damaged.
Packed With Care
Order Updates
Damage Help
Free standard shipping is included with every candle order.
Order details
What to expect after you order.
Every order is packed as carefully as possible so your candle arrives ready to gift, style, or enjoy at home.
02
Shipping rates
Free standard shipping.
03
Tracking updates
When tracking is available, you will receive shipping updates through the contact information used at checkout.
04
Shipping delays
Once a package is with the carrier, transit timing may be affected by weather, holidays, carrier delays, or other issues outside of our control.
Candle shipping notes
A few helpful notes for candle orders.
Candles are beautiful but fragile goods. These notes help set clear expectations before and after delivery.
Glass jars
Please open carefully.
Our candles are packed with care, but glass can still be fragile in transit. Open your package carefully and inspect your candle soon after delivery.
Warm weather
Bring packages inside promptly.
During warm weather, bring candle orders indoors as soon as possible after delivery. Do not leave candles sitting in hot mailboxes, cars, porches, or direct sun.
Gifting
Shipping directly to someone?
Please double-check the recipient name, shipping address, and contact details before placing a gift order.
Shipping FAQ
Shipping questions, answered.
Quick answers for common order and delivery questions.
Where do you ship?
Available shipping destinations are shown at checkout. If your address is not eligible at checkout, shipping may not currently be available to your location.
Can I change my shipping address after ordering?
Please contact us as soon as possible. We cannot guarantee address changes after an order has been placed, especially once it has already shipped.
What if my candle arrives damaged?
Please contact us as soon as possible with your order number and clear photos of the damaged item, shipping box, and packaging so we can help.
What if my package says delivered but I cannot find it?
Check around your delivery area, with household members, neighbors, and your local carrier first. If it still cannot be located, contact us and we will help you figure out next steps.